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"It's an incredible difference and transformation," said Tony Rodio, president of Tropicana Entertainment.
"Employee morale was at an all-time low, customers were not happy with the facility and how it was being managed and were leaving in droves and revenues were declining on a monthly basis.
Fast-forward 10 years to where we are today, I couldn't be prouder of what we've been able to accomplish over that time."The Tropicana ended 2017 second among Atlantic City's seven casinos in terms of total gambling revenue with $390 million, trailing only the perennial market leader Borgata, which had more than $800 million.
Internet gambling winnings worth $42.5 million helped Tropicana pass Harrah's, which had long been the city's No. Eugene and Ruth Lee, of West Orange, enjoyed a recent stay at Tropicana, during which Ruth won $75 playing poker."We like the restaurants here," she said.
"The variety of food is very good.""And they send us comps for free rooms," added Eugene. On Wednesday, a guest set up an illegal methamphetamine laboratory in a Tropicana hotel room, starting a fire that forced the temporary evacuation of four floors and injuring two people: the man charged with drug and other offenses, and a hotel worker who entered the room.
The casino said the rooms were cleaned and inspected after a State Police haz-mat team dismantled the lab, and would be ready for occupancy again on Friday.
Ten years ago, the trouble started under the Tropicana's former owners, Kentucky-based Columbia Sussex Corp, which laid off 900 workers — about a quarter of the staff — leaving it dirty and understaffed.
The woes were typified in a letter from a group that had its national convention at the Tropicana, and wrote a letter of complaint afterward.
Nelson Fabian, head of the National Environmental Health Association, wrote of cockroaches in rooms, bedbugs, dirty dishes left in hotel hallways for days and one guest who came into a room only to see housekeeping staff eating food he had left in the room."I noticed as I walked across the tile floor that I almost lost my shoes, the floor was so sticky," Fabian wrote.
The Casino Control Commission stripped the Tropicana's casino license, which can be the death penalty for an Atlantic City casino.